Operations Manager

🧠 About Us

At EPC Network, we’re not just a digital marketing company; we’re a platform for career transformation and personal growth. Our people-first approach shapes our corporate culture, fostering a team of passionate, smart, and energetic individuals who strive to grow professionally in an international, fast-paced environment.

We believe our Team is the foundation of our success, and now we’re looking for a Junior Database Engineer to join our Data & Technology team.

🎯 Job Description

As an Operations Manager, you will be responsible for managing and optimizing operational processes across marketing platforms, vendor accounts, budgets, payments, data quality, and internal workflows.

You will work closely with marketing, finance, technical, and operational teams to ensure smooth execution, scalability, and operational continuity across the channel.

You will also play a key role in improving internal processes, introducing automation and AI-driven workflows, and building systems that allow the team to operate efficiently at scale.

🔧 Key Responsibilities

• Platform & Vendor Account Operations — Set up, verify, maintain, and scale accounts across marketing platforms and service providers
• Manage the full account lifecycle, including registrations, verifications, limits, renewals, scaling, renegotiation, and shutdown
• Maintain operational capacity and redundancy ahead of demand to minimize disruption when accounts or assets become unavailable
• Budget & Payment Operations — Coordinate spend plans, payment schedules, prepaid balances, and vendor billing
• Reconcile vendor charges against actual usage and identify billing anomalies, unexpected charges, incorrect billing cycles, or unused paid capacity
• Data Quality & Compliance Flows — Maintain audience data hygiene processes, including suppression lists, opt-outs, complaints, and list validation
• Verify that operational processes work correctly across all platforms, from the initial request or event through final execution
• Tooling, Process & Reporting — Build and maintain operational trackers, SOPs, workflows, and reporting cadences
• Test internal tools, provide structured feedback to developers, prepare instructions, and support adoption across the team
• Monitor operational and channel performance through dashboards and identify degradation or inefficiencies early
• Execution & Follow-Through — Drive operational initiatives from decision to full implementation across multiple parallel workstreams
• Communicate process changes to the team, act as the first review layer, remove blockers, and ensure initiatives are completed properly
• AI & Smart Tooling — Use AI tools to accelerate operational workflows, evaluate new solutions, automate repetitive processes, and improve team efficiency

📌 Requirements

• 4+ years of experience in operations, project management, or a related role
• Proven experience managing vendor or platform accounts at scale, including registrations, verifications, limits, renewals, and account lifecycle management
• Strong numerical skills and confidence working with budgets, payment schedules, reconciliations, and basic unit economics
• Experience building, documenting, and implementing operational processes and SOPs across a team
• Hands-on experience using AI tools in daily work and a clear understanding of how they can improve operational efficiency
• Strong problem-solving skills, including root cause analysis, structured thinking, and the ability to provide clear recommendations
• Strong organizational and time-management skills
• Ability to manage multiple priorities and workstreams simultaneously
• Clear and structured communication skills, with the ability to provide actionable updates, escalations, and feedback
• Strong ownership mindset and ability to drive initiatives forward without constant supervision
• High attention to detail and ability to identify inconsistencies or operational risks early
• Excellent written and verbal English (C1 or higher)
• Comfortable working in a fast-paced, international environment
• Motivation to grow by taking ownership of systems, automation, and increasingly complex operational processes

🤝 What it means to be part of our Team

Your professional and personal development:

• 🙋 Multinational and intercultural experience
• 📚 Corporate library
• 💪 A world-class team to work with
• 🎓 Growth opportunities
• 💻 Cutting-edge frameworks and technologies

Well-being:

• 💰 Competitive salary
• 🎳 Engaging team-building and social events
• 🎁 Bonuses according to the policy
• 🧘 Work-life balance

Working environment:

• 🏢 Amazing office in the heart of Warsaw
• 🥪 Coffee, tea, sweets, fruits, and more snacks

💌 Interested?

We’re looking for someone ambitious, proactive, and technically minded who wants to build a long-term career in email marketing and is ready to learn quickly, take responsibility, and grow together with the Team.

Please submit your CV in English.

Diamond, please, call out! We are waiting for you 💎